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FAQs

Shipping & Delivery
  1. When will my order ship?
    Handling period 1-3 business days. Standard shipping usually takes 3-5 business days.
  2. Where do you ship from?
    All orders ship from our warehouse in USA
  3. What is the cost of shipping?
   Shipping rates are based on the weight of your order and on the destination zip code. A quotation for shipping is provided when you choose Checkout from the Cart page.
  4. What shipping methods do you offer?
We may use USPS, FedEx, UPS or other Carriers for shipping.

Taxes and Payment
  1. Do you charge sales tax?
   We do not charge any sales tax except State California
  2. What payment methods do you accept?
   We accept payment via Visa, MasterCard, American Express, Discover, and Paypal.

About Condition our Products
  All of our products are new from the factory

Returns & Exchanges

1. What is your return policy?
  We accept returns within 30 days of the item's delivery to you. Items being returned must be in new, unused condition, and in the original, undamaged packaging. We cannot take back used products or products/packaging that are not restockable. We do not charge any restocking fee for orders returned with an RMA, however we are not able to refund shipping costs.
2. How do I make a return?
  To make a return, click on the My Account link at the top of the page. Find the order you would like to return in your list of orders and click on it. The order detail page will provide instructions for returning your item.
Once the items arrive in our warehouse, your credit card will be credited for the full item purchase amount. It's that easy!
3. What if items are damaged or lost during shipping?
  In the unfortunate case of items damaged or lost during shipping, we will arrange to have the damaged items picked up and new replacements sent at no cost to you. To report damaged or lost items, just click on the My Account link at the top of the page. Find the order that was damaged and click on it. Choose the Trouble with My Order link.
IMPORTANT: Shipping damage or lost items must be reported within 10 days of the scheduled date of delivery.
4. How do I make an exchange?
  We do not have a separate exchange process. If you would like to return an item and have found another item on our site that you would like instead, please follow the return procedure above and then place a new order for the replacement item.
Order Status, Tracking, & Cancellation
 1. How can I see the status of my order?
  To see the status of your order, click the My Account link at the top of the page. You will then see a list of all of your orders. To see the status of an order, click on that order. Orders cannot be canceled once they have been transmitted to the warehouse for packaging.
 2. How can I get the shipment tracking number for my order?
  We will be sent an email with the tracking number for your order on the day your order is shipped Or you check Order status in my account .


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