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Refund policy

1. Shipping Policy

1.1. Icoffeenew may use USPS, FedEx, UPS or other Carriers for shipping with such determination at icoffeenew. Please contact icoffeenew directly for more details on product shipping. Handling period - 2-3 business days. Standard shipping usually takes 3-5 business days.

1.2. Signatures are not required for Small Parcel deliveries, but the decision to leave your package will ultimately be at the discretion of the delivery carrier. If you have any special delivery instructions, we recommend placing a note on your door on the delivery date with your name, request, and tracking number. Title to the items purchased by you on the Website (and the related risk of loss on these items) passes to you upon delivery of the items to the common carrier.

1.3. Icoffeenew recommends that customers using our product data remove heat sensitive items from their product range and online stores from June to late September to avoid heat related product issues during transport. You are advised to review any order for product items that may be sensitive to melting or tainting due to summer heat prior to order finalization. Customers placing orders are liable for any product damage that may occur due to heat damage. By placing an order for heat sensitive items, customer expressly acknowledges that icoffeenew cannot guarantee the quality of any heat sensitive product requested to be shipped and that any extra shipping charges or replacement product costs will be at the sole expense of the customer placing the order.

1.4. Please note that some products are shipped directly from the manufacturer, and others are shipped to our warehouse first for repackaging. As a result, your purchases may arrive in multiple shipments. Please visit the “Orders” section of your account to track the status of your orders.

 

2. Refund Policy

2. 1. All returns must be authorized. Authorized returns will be issued a Return Authorization (RA). Failure to request Return Authorization may result in the rejection of your return.

2.2. Returns must be requested within 14 days of purchase. All original packaging and materials, including all parts, accessories and instruction manuals from the Vendor must be returned with the product. Failure to comply with this requirement may result in chargebacks, penalties, and/or other fees to Customer, up to and including denial of RA credit.

2.3. Claims of defective or - not as described - must be submitted within 14 days after the delivery date and as part of the original return request. Claims of damaged must be requested within 24 hours of delivery. 

2.4. The restocking fee applies to refused orders, orders returned due to incomplete or incorrect addresses or returned as undeliverable by the shipping company. Substantiated claims of defect, damaged, or - not as described - are eligible to receive waiver of the restocking fee. In the event of an unsubstantiated claim, the return will be considered an unwanted item. All non-defective returns will be assessed a fifteen percent (15%) restocking fee.

2.5. Perishable Items. Food and other perishable items are not returnable and non-refundable unless the item is out of date on the date of arrival or the wrong item was shipped. Please contact our customer services at sale@icoffeenew.com  for return and refund instructions.

2.6. Returned orders must be received within 15 days of the issuance of the RA. The RA will expire, and will not be reissued, extended, or renewed. 

2.7. If the return shipping label has been provided but unused within 7 (seven) calendar days the return authorization is considered canceled and no refund payment will be issued. 

2.8. Original shipping charges are not refunded. Return shipping (if applicable) charges are the responsibility of the customer. Items returned that shipped with free shipping will have shipping charges deducted from the refund.

2.9. The refund will be issued within 3 business days upon the package is returned to the warehouse. Return credit will be processed based on original payment method.

2.10. Customers are responsible for determining if the product(s) ordered suits their needs. It is the customer's responsibility to research all products, prior to making a purchase - in the case of Buyer's Remorse, some items may not be accepted as a Return. 

2.11. Buyer's Remorse
Unfortunately, some of the items such as higher price-point electronics, appliances, heavy-weight items, etc. - may not be returned - since in some cases the manufacturer is unable to accept these products as returns. 

2.12. Some select items that have become damaged through use or misuse, are now missing parts, not in the original condition, or have obvious signs of use, a Restocking Fee from 50% - 80% of the purchase price. This includes motherboards and computer components that have had bent or damaged pins/contacts. The manufacturers of these items assure they are properly aligned prior to packaging the items. Rebated items cannot have been submitted for rebates - all forms and Proof of Purchase materials must be returned. The UPC bar code and/or rebate sticker must be intact on the box.

2.13. Some items are not returnable to us. Items with manufacturer warranties, software that has been opened or activated, items in which opening the package results in damage to security seals or the packaging itself, and electronic devices of any kind including, but not limited to Computers, laptops, tablets, printers, phones and related equipment, monitors, projectors, screens, display devices, televisions, video players, memory, storage devices, music players, cameras, copy machines, laminators, calculators, scanners, GPS units, bags, skins, cables, Pelican cases, and any kind of POS Equipment (scanners, card readers, cash registers, register displays, and cash drawers, etc.).  A icoffeenew Representative will notify Customer that a product is not returnable upon ordering the particular product(s).

1.14. In the case of these and other items, the manufacturer's warranty will have to be used to resolve any issues. Many items, if opened, are not returnable. These items may include electronics, appliances, software, consumables such as ink, paper, films, tape, batteries, labels, blank media, bulbs and similar items. All prices and product availability are subject to change without notice. We don't offer price protection, and does not offer price matching to other sellers or companies pricing before or after a sale.


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